Chase every lead back — fast, and coached. Beta
Inbound tells you which calls came in. Outbound watches what your team does next: every outbound sales and follow-up call recorded, transcribed, scored and tied to an outcome — with speed-to-lead front and centre, because calling back fast is the single biggest driver of whether a lead converts.
Beta · figures below are sample data. Live call capture connects per client. Available as a paid add-on on any plan.
The clock is the deal.
Leads called back inside five minutes convert far better than those left for hours. Loop times every callback, surfaces your median, and shows you exactly which slow callbacks are leaking revenue — so you can fix the follow-up, not just measure it.
- Median callback time, tracked per agent
- Slowest callbacks flagged — the deals most at risk
- Tied to outcomes, so you see what speed is worth
See who's dialling — and who's closing.
Every outbound call rolls up by agent: dials, connect rate, average call score, next steps booked and won revenue. Sorted by what matters.
| Rep | Dials | Connect | Avg score | Booked | Won revenue |
|---|---|---|---|---|---|
| Priya Shah | 78 | 68% | 82 | 16 | £64,000 |
| Dave Wilson | 86 | 63% | 74 | 14 | £48,500 |
| Megan Clarke | 64 | 59% | 69 | 11 | £34,000 |
| Tom Reeves | 71 | 58% | 61 | 9 | £22,500 |
| Sarah Doyle | 41 | 55% | 52 | 5 | £13,000 |
Every connected call, scored six ways.
Outbound has its own rubric — from the opener to compliance — so agents get specific, fair feedback on the calls they make, not just the ones they take.
Summary
Strong opener and booked a clear next step. Handled the “just getting quotes” objection by offering a firm survey slot to compare against.
Next time
- Confirm a rough budget range during discovery
- Summarise the agreed next step back to the prospect
Every call ends somewhere.
Connected calls are tagged with an outcome and, where there's a number, a deal value — so outbound effort ties straight to pipeline and won revenue.
Closed business, with the deal value attributed back to the agent and the call.
A concrete next step secured — a survey or appointment on the calendar.
A price is out with the prospect, with its value tracked in the pipeline.
Not proceeding — logged honestly so connect and win rates stay real.
Inbound and outbound, one standard
Agent Trainer scores how your team answers calls; Outbound scores how they chase them. Same fair, explainable coaching — across the whole conversation.
Call back faster. Close more.
Outbound scoring, speed-to-lead and team leaderboards — in beta now. Book a demo.
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