Sub-processing Overview

v1.1 · published · 14 July 2026

Loop uses a small number of carefully selected sub-processors. In line with our security posture, we publish the categories, functions and regions below; the named list is provided to customers at contracting, and to prospective customers on request (hello@weareintrinsic.co.uk) — with 30 days' advance notice of any changes to customers.

Function	Personal data touched	Region	Safeguards
Database, authentication & object storage (incl. call recordings)	All service data	London, UK	UK residency; encryption at rest
Application hosting & serverless compute	Data in transit through the application	London, UK (global edge for static assets)	UK processing region
Telephony carrier (numbers, routing, recording capture)	Caller numbers; call audio transiently	EU/US	Audio deleted immediately after UK copy is confirmed; UK Addendum
Speech-to-text transcription	Call audio (transient), transcripts	US	UK IDTA / SCCs
AI analysis (scoring, summaries, sentiment)	Transcripts, enquiry text	US	UK IDTA / SCCs
Payment processing (on billing launch)	Customer billing data	EU/US	UK Addendum

Residency roadmap: UK/EU alternatives for transcription and AI analysis are under evaluation for customers with strict residency requirements — see our Security page.